25Sep2018

4 Reasons call centers are becoming outmoded

4 Reasons call centers are becoming outmoded Call centers have been around for decades. Everyone is familiar with how they work and almost everyone has had at least one bad experience with using one. Did you ever put off calling an 800 number because you didn’t want to deal with an annoying phone tree (IVR),

18Sep2018

Ransomware and disaster recovery plans

Ransomware and disaster recovery plans   Disaster recovery is a basic element of good business continuity planning. Business continuity planning refers to the broad range of plans created so that a business–that includes veterinary practices–can continue to be operational no matter what negative event might occur. Business continuity planning addresses severe, catastrophic events, loss of

11Sep2018

How to avoid falling victim to ransomware

How to avoid falling victim to ransomware   We hear routinely in the news that a major corporation or government agency has had its data integrity compromised, with millions of pieces of personal data accessed. In these cases the criminals behind the attack hope to get money by selling that data to other criminals. In

04Sep2018

Ransomware attacks just keep increasing: Vet practices aren’t immune

Ransomware attacks just keep increasing: Vet practices aren’t immune   This cyberattack scheme isn’t new, but it has become increasingly common over the past several years. Many of the viruses lurking out there steal data to be used for nefarious purposes. The goal has long been to access important financial and personal data that can

28Aug2018

Three responses after a Ransomware attack

Three responses after a Ransomware attack   If you are unfortunate enough to be the victim of a ransomware attack, there are basically only three options open to you. Ransomware is a type of computer virus that kidnaps your data and holds it hostage for money. It has become increasingly common attacking governments and all